Lappert's Hawaii | Shipping Info
General Shipping Information
- All orders are shipped via FedEx, except gift cards which are shipped via USPS Priority Mail.
- We ship all ice cream orders on Wednesdays via FedEx Priority Overnight, which is included in the cost.
- Bakery orders are shipped Monday-Wednesday only.
- Fedex does not deliver to PO boxes.
Placing Your Order
We make every effort to package and ship orders as quickly as possible. The length of time it takes for us to ship your order can vary depending upon when the order is placed, i.e., the day and time you place your order, whether or not we are in a busy season, etc.
Please note, we cannot guarantee shipping or arrival dates. We strongly recommend that you schedule your order to arrive at least one business day before your desired date to allow for any unforeseen delays. Cookies can be frozen upon arrival to preserve freshness.
Ice Cream Orders
Fedex Priority Overnight shipping Included in the cost. Ice cream orders are shipped out once a week on Wednesday. Orders placed on Wednesday, will be shipped out the following week.
Bakery orders are shipped out on Monday, Tuesday and Wednesday. Orders placed on Wednesday, will be shipped out the following week.
Tracking Your Order
Your shipment confirmation email contains your tracking number.
Order and Shipment Confirmations
When you finish placing an order online, you will receive an order confirmation via email. If you need to make further changes, simply reply to the confirmation email.
Once your order has been shipped, you will receive a second email confirming your shipment. After the shipping confirmation has been sent, you can no longer make any changes to your order.
When will my order arrive?
How will I know my order has shipped?
We will send a confirmation with tracking information to the email address you provided with your order once the order has processed for shipment, generally the same day as shipment.
Receiving Your Order
It is best if orders are shipped to an address where someone can be there to receive the delivery. It is at the sole discretion of FedEx whether or not your package will be left at your doorstep without a signature. Lappert’s Hawaii cannot be held responsible if the package is lost, stolen or damaged.