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Satisfaction Guaranteed!

If for any reason you are unhappy with your order, please call to arrange for a full refund or exchange.


Customer Service 1-800-356-4045

Having trouble with the site? Questions about a product? Just want to talk to a real person? Our office hours are Monday through Friday 8am—5pm Hawaii Standard Time. If we’re not there, just leave a message and we promise to get back to you promptly.

Shipping Information

  • Most orders are shipped on the next business day after receipt, Monday-Friday via FedEx 2nd day. Orders containing cookies are shipped Tuesday - Friday.
  • A customer signature is required when the package is delivered.
  • Phone numbers for all recipients are required.
  • FedEx will not deliver to a P.O. Box address.
  • Orders delivered within the State of Hawaii will be charged a 4.166% tax on the product and shipping total.
  • Please note that you may experience delays during holiday seasons.
  • Saturday deliveries are not available at this time.
  • For shipments to Alaska, Guam, Puerto Rico, Virgin Islands, and International destinations, please call our friendly staff for a quote.
  • You may fax your order to 1-808-335-3589 (available 24 hrs/day).
  • Shipping charges are subject to change without notice.
  • Shipping charges are assessed per each "ship to" address.

Flat Rate Charges

  • Single 5 lb. coffee bags only: $18.00 shipping fee.
  • Ice Cream (already includes flat rate FedEx shipping cost).

Shipping charges are assessed based on order totals per each unique address as follows

  • $0—$37.00 order $13.00
  • $37.01—$50.00 order $16.00
  • $50.01—$75.00 order $18.00
  • $75.01—$105.00 order $20.00
  • $105.01—$130.00 order $24.00
  • $130.01—$160.00 order $26.00
  • $160.01—$200.00 order $28.00
  • $200.01—$250.00 order $32.00
  • $250.01—$300.00 order $36.00
  • $300.01—$350.00 order $40.00
  • $350.01—$400.00 order $44.00
  • Orders over $400.00 Add 15% to total.

Additional Shipping Addresses

If you would like personal assistance with shipping multiple orders or for any other reason, please call our toll free number: 1-800-356-4045.

We accept Visa, Mastercard, American Express, Discover Card, JCB and Diners Club. We cannot accept Money Orders, Business Checks or Personal Checks.

We are not related to or affiliated in any manner with Lappert's Ice Cream on the mainland.
Lappert's Hawaii's products can be found in Hawaii and on the Internet.