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Satisfaction Guaranteed!

If for any reason you are unhappy with your order, please call to arrange for a full refund or exchange.

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Customer Service 1-800-356-4045

Having trouble with the site? Questions about a product? Just want to talk to a real person? Our office hours are Monday through Friday 8am—5pm Hawaii Standard Time. If we’re not there, just leave a message and we promise to get back to you promptly.

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Shipping Information

  • All orders are shipped via FedEx 2nd day air, Monday through Thursday.
  • A customer signature is required when the package is delivered.
  • Phone numbers for all recipients are required.
  • FedEx will not deliver to a P.O. Box address.
  • Orders delivered within the State of Hawaii will be charged a 4.166% tax on the product and shipping total.
  • Orders usually ship within seven (7) business days from the time your order is received.
  • Please note that you may experience delays during holiday seasons.
  • Unfortunately, Saturday deliveries are not available.
  • For shipments to Alaska, Guam, Puerto Rico, Virgin Islands, and International destinations, please call our friendly staff for a quote.
  • You may fax your order to 1-808-335-3589 (available 24 hrs/day).
  • Shipping charges are subject to change without notice.
  • Shipping charges are assessed per unique mailing address.

Flat Rate Charges

  • Single 5 lb. coffee bags only: $18.00 shipping fee.
  • Ice Cream (already includes flat rate FedEx shipping cost).

Shipping charges are assessed based on order totals per each unique address as follows

  • $0—$37.00 order $13.00
  • $37.01—$50.00 order $16.00
  • $50.01—$75.00 order $18.00
  • $75.01—$105.00 order $20.00
  • $105.01—$130.00 order $24.00
  • $130.01—$160.00 order $26.00
  • $160.01—$200.00 order $28.00
  • $200.01—$250.00 order $32.00
  • $250.01—$300.00 order $36.00
  • $300.01—$350.00 order $40.00
  • $350.01—$400.00 order $44.00
  • Orders over $400.00 Add 15% to total.
If you would like personal assistance with shipping multiple orders or for any other reason, please call our toll free number: 1-800-356-4045.

We accept Visa, Mastercard, American Express, Discover Card, JCB and Diners Club. We cannot accept Money Orders, Business Checks or Personal Checks.


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We are not related to or affiliated in any manner with Lappert's Ice Cream on the mainland.
Lappert's Hawaii's products can be found in Hawaii and on the Internet.